Nobody tells you this when you start out, but the real work begins around ovens treated as warm sofas.
Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.
The Short Version, Told Slowly
The old guard prefers ovens treated as warm sofas. The new guard prefers whatever is on the other side of the door.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
In summary: act confidently, deny everything, and always keep a clear route to the nearest box.
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